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Refund policy

Due to the custom nature of our portraits, we cannot accommodate refunds. 

We do offer free revisions. Instructions not mentioned at the time of placing the order may result in additional charges.

If you received the wrong product, incorrect size, or print, or your product was damaged in transit, we will, of course, replace it without question. Please make sure you contact us immediately if any of the unfortunate circumstances above have occurred.

Cancellation requests after 4 hours of placing the order may not be accommodated. 

If merchandise products are received damaged or broken, we will organize for a replacement product to be sent to you under an accelerated shipping arrangement. We only request that you share an image of the damaged product so we can share it with our service provider.

Claims made 7 days after the delivery date of merchandise will not be processed and you won't be eligible for a return.

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