How long does it take?
We aim to complete portraits in 2-5 days, but sometimes our artists can be very busy so it may take a little longer.
Once you approve your portrait, it is sent to be printed. Printing canvases usually takes around 2-4 days.
Once the canvas is printed it is shipped. Free worldwide shipping takes around 3-5 days. We also offer 2-day and 1-day shipping options.
Will I get a preview?
We will email you the finished portrait based on your photos and notes, but you will still have the option to request revisions on the finished portrait.
Instructions not mentioned at the time of placing the order may require additional charges.
Do pets count as people?
Yes, pets in the images count as people.
What can I have as my background?
You can either choose from our selection of popular backgrounds or opt for a custom background, just leave a note for the artist of what you want as your background once you upload your photos.
What is the standard canvas size?
The standard size of the canvas is 14x11 inches.
How many photos do I upload?
You can upload multiple photos. You can upload individual photos of people. All portraits are hand-drawn so the more photos the better!
What is digital download?
Your high-resolution drawing will be sent to you by email.
Will I get the digital file with a canvas order?
Yes, you will be sent the digital file by email before we print the canvas.